Virtual Consult System
Secure online intake with photo uploads, AI triage bot, automated teleconsult scheduling, and seamless conversion to in-person appointments—pre-qualifying patients and maximizing treatment conversion rates.
Client
Radiance Aesthetics
Service Provided
Telehealth & Pre-Screening Automation
The Situation
Radiance Aesthetics was spending 45+ minutes per initial consult, with 40% of in-person consultations ending in "not ready yet" or "need to think about it." Unqualified prospects were consuming valuable clinician time and driving up no-show rates for treatments requiring pre-screening like Botox and laser.
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The Solution
We built a secure virtual consult system with Typeform intake (photo upload + medical history), AI triage bot for preliminary qualification, automated Zoom teleconsult booking with reminders, clinician dashboard with pre-consult notes, and deposit integration via Stripe to reduce no-shows.
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The Result
In 90 days: 72% of leads completed virtual intake, teleconsult-to-treatment conversion rate of 65% (vs 40% for in-person cold consults), no-show rate dropped from 22% to 8%, clinician chair time saved 18 hours/month, and 26 additional treatment bookings directly from the virtual consult pipeline.
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