Rebooking & Retention Engine
Automated lifecycle flows that rebook clients, push membership offers, run win-back campaigns, send VIP birthday promos, and capture post-visit reviews—turning one-time customers into lifetime revenue streams.
Client
Oasis Wellness Center
Service Provided
Customer Retention Automation
The Situation
Oasis Wellness Center had a 68% one-time customer rate with minimal rebooking efforts. Their team manually followed up sporadically, membership offers were inconsistent, and post-visit engagement was nearly non-existent—leaving significant lifetime value untapped.
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The Solution
We implemented automated lifecycle flows: T+7 post-visit thank-you with review request, T+21 personalized rebook nudge based on treatment, T+60 membership offer drip, T+90 win-back campaign for dormant clients, and automated birthday VIP promos—all via email and SMS with A/B tested messaging.
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The Result
In 120 days: Rebooking rate increased from 32% to 48%, 22 new membership signups (recurring monthly revenue of $3,960), 35+ Google reviews captured, and win-back campaigns reactivated 18 dormant clients—measurably increasing customer LTV and stabilizing monthly revenue.
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